Why Property Managers Love Timeero's Segmented Tracking (And How It Works)
Jessica Helms
Last update on:
May 8, 2025 3:10 AM
Published on:
It’s 5:00 am. As a property manager, you’re probably just getting ready for the day, making a cup of coffee, laying out your favorite powersuit, and checking your emails. The day is going smoothly until you get an urgent call from a landlord—the recent rains have caused a huge leak in a tenant’s living room.
Great. Just what you need on a Monday morning.
You get off the phone and call your contracted maintenance team and ask them to meet you at the property at 9:00 am for an inspection. They confirm they can get the leak repaired in 2-3 hours, right after they get supplies from the warehouse.
Three hours have come and gone and now the landlord is calling you, obviously frustrated, saying the maintenance guys never came back, and it’s starting to rain again!
This scenario sounds like a nightmare, but it’s one that property managers encounter frequently.
Being unable to locate maintenance techs is a major inconvenience when you have an urgent request to complete. Even more inconvenient is when you receive a bill the next day for the work that was “supposedly” performed on the leaking ceiling.
Challenges property managers face without Segmented Tracking
Most property managers have said they experience 3 main challenges working with vendors and maintenance techs:
Unable to locate crews & verify whereabouts
Spending too much time on calls asking for project updates
Lack of reports and proof of work
In this article, we’ll look at each challenge individually and explain why property managers are turning to Timeero’s Segmented Tracking to solve these issues.
What is Timeero’s Segmented Tracking?
Before we look at individual pain points, let’s first talk about what Segmented Tracking is.
Segmented Tracking technology is unique to Timeero. It’s a more efficient way to track multi-stop routes and gain visibility into your employees’ or contractors’ workdays without having to start a GPS tracking every time you want to track a trip.
Timeero’s Segmented Tracking timeline displays the exact address users visited, along with arrival and departure times, how much time was spent at a site, and miles traveled between locations.
Why do property managers use Timeero’s Segmented Tracking?
Now let’s find out why property managers love using Timeero’s Segmented Tracking.
Property managers that use Segmented Tracking gain visibility into the whereabouts of maintenance techs and vendors. In the opening scenario, the property manager was not able to locate the maintenance team that was contracted to perform the repair.
There have been reports of property managers using the popular family tracking app – Life 360 to track workers, but we highly suggest against using the app for business purposes. Not only does the software lack in-depth reporting and tracking features, but it tracks location 24/7, a huge no-no when it comes to employee privacy.
Since property managers are usually not present during maintenance calls, they put a lot of trust in the word of techs that the project was completed.
In our scenario, the bill claimed that the work was finished but the landlord testified that it was not. With Segmented Tracking, property managers don’t need to feed conflict. They can see the exact whereabouts of technicians in real time and view historical driving routes.
Did the techs actually go to the warehouse after we met?
With Segmented Trackingwe can see that.
Did they actually go back to the house?
With Segmented Tracking we can see that too.
Segmented Tracking encourages accountability of contracted maintenance teams and vendors, since workers know their location—while on the clock, is visible to property managers overseeing maintenance requests.
2. Reduce the frequency of callbacks with real-time project updates
Property managers spend most of their day making phone calls. There is always something that needs to be coordinated or an appointment that needs to be made. In the midst of these high-priority calls, they make repeated maintenance check-ins.
Having to ask multiple times for project updates is extremely time consuming. Segmented Tracking reduces the frequency of calls made to technicians so property managers can focus on things like key-hand-offs to new tenants and property appraisals.
Segmented Tracking allows you to answer questions like these, without ever needing to make one phone call:
What is your ETA?
How long have you been at the residence?
Did you already visit Apartment 203?
Have you finished the plumbing job in Unit 7?
Are you en route to Glenwood Apartments?
Streamline project management
To enhance project management, Timeero allows you to create and assign jobs and tasks to maintenance crews from your admin dashboard.
Create jobs and assign them to individual workers
When you open up a worker’s timecard and view Segmented Tracking details, the job title you entered will be listed as a stop along their driving route if they visited that address.
Segmented Tracking logs job names on the timeline
Pairing Timeero’s jobs feature with Segmented Tracking technology is a powerful way to eliminate unnecessary back-and-forth calls between property managers and maintenance technicians or contracted laborers.
Together, these tools provide you with real-time project updates that you can easily relay to landlords, such as how long techs have been on site and what job they are currently working on.
3. Access to comprehensive reports and detailed work logs
I mentioned previously that some property managers will ask workers to use Life360so they can track their location. While this solution may seem like a quick fix, it presents a host of problems—namely failing to record proof of work and labor hours.
Property managers using Timeero’s Segmented Tracking have access to Segmented Tracking reports. These records can be filtered by user, job name, and date. When you pull up a report, you are shown the total time the worker spent at the job site, as well as the exact time they arrived and departed the location.
Segmented Tracking reports allow you track time across jobs
You can then use that information to pull up their timecard for that date to see if any specific job notes were left or if the technician filled out any custom fields.
Simplified billing
Maintenance companies typically bill clients per hour. Without a detailed record of work performed, property managers may end up overpaying contractors for work that wasn’t performed.
Segmented Tracking makes the billing process go a whole lot smoother. When you create a job assignment, any time a maintenance tech drives to a new location, the job name is automatically logged on the timeline if you choose to track via job instead of address.
When monthly invoices come in, you don’t have to guess. Simply refer to Segmented Tracking reports to verify hours worked and jobs performed to send accurate payment.
Optimize your day-to-day operations with Segmented Tracking
Property managers are always on the move, completing move-in inspections, meeting with tenants, and viewing potential properties. With so much already on their plate, making multiple calls to maintenance techs for project updates and tracking down the location of vendors is a headache.
Timeero’s Segmented Tracking technology makes the job of a property manager a whole lot easier. Less phone calls, less tracking, and more time securing property and profit for your brokerage.
Jessica is a skilled writer and proofreader with a unique flair for crafting engaging and impactful content. Her work reflects her ability to connect with clients on a personal level while successfully addressing their most pressing concerns. Jessica's professional background includes: teaching, social media marketing, and e-commerce. She resides in Alabama and loves the Golden Girls sitcom.
%202.svg)
