Are employees blocked from clocking in on a face mismatch?
Users are not blocked from clocking in when there is a face mismatch. Admins are notified whenever there is a mismatch between photos.
Are there any setup or hidden fees?
Nope. There are no setup or hidden fees? If you are still unsure about our pricing, please contact our team.
Are users tracked while off the clock?
No. The Timeero app will only capture and store locations when you are clocked in or tracking mileage. On your mobile app, there will be a blue flashing icon (if you are on iOS), and a notification (if you are on Android), when your location is being used. If you have the automatic clock in/out turned on, the app will periodically check your location using geofence technology but those locations are never stored or recorded in the app or our servers.
Can GPS tracking be optional?
Yes. Administrators can configure their Timeero accounts to require GPS tracking to be on.
Can I track without an internet connection?
Yes you sure can! Our software is built to work offline. This means that without an internet connection, you can still track time, mileage and more.
Can Timeero be used to secretly track people?
No. Timeero is not a spy service. It should not be used to track time, mileage or location without consent from the person being tracked.
Can Timeero track time & mileage?
Timeero tracks time, mileage, GPS, scheduling and much more. It is your ultimate workforce management companion for your field team.
Do I need a credit card to start a trial?
Nope. After your 14-day trial, a credit card will be required to continue using the app.
Do I need to take or register each user’s photo to use the facial recognition feature?
No, you don’t have to take photos of each user. The first photo taken for facial recognition is used as the comparison photo for other punch in and out photos of the photos.
Does GPS tracking work without an internet connection?
Yes. GPS does not rely on an internet connection or your data plan. Since Timeero is built to work offline, the GPS location and time can be captured and stored on the device. It will only be available in the cloud after the user gets back online.
Does this work without an internet connection?
Yes. The Timeero terminal will allow you to record time even without an internet connection. When an internet connection is available, all the time entries and changes are synchronized to the cloud so administrators and others in the office can see the changes.
How accurate are GPS points?
GPS point accuracy is dependent on a number of factors such as the quality of the GPS chip in your phone, GPS satellite signal strength, weather conditions and others. The accuracy of a GPS signal can be compared to the quality of a phone call, there are many factors at play. In the Timeero app, we record the accuracy of each GPS point to give you an idea of how accurate the point is.
How does the 14-day free trial work?
During the 14-day trial, you get to test drive Timeero and receive all the help and support you need to get going.
How much data does the app use?
The amount of data varies based on different factors e.g. your device, if you are on WiFi or not, how often you track time, mileage, and location. Most users on Timeero will use less than 20MB of data per month.
How often and what causes a GPS tracking point to be captured?
Timeero captures a new GPS point when a user travels more than 150 feet from their last location or every 5-30 minutes, depending on the user's phone's operating system.
Is there an extra charge for integrations?
Aside from our ADP integration, all other integrations do not require a fee. The fee to use ADP is charged by ADP and not by Timeero.
Is this legal?
Facial recognition is legal. Certain states, like California, have banned the use of facial recognition by law enforcement. Even though facial recognition provides a lot of benefits to teams and employees, it’s good to give consent to employees to have their photos taken.
Be sure to check with an employment lawyer for your state or country before embracing facial recognition in your organization.
What apps do you integrate with?
We play well with some of the popular accounting and payroll software out there. Also our integration with Zapier means we can connect to thousands of apps also listed on the Zapier marketplace.
What are the benefits of GPS tracking?
GPS tracking gives you a bird-eye view of where your employees are. You will have a better idea of who to assign jobs to based on proximity to jobs or customers. Tracking with GPS also helps employers monitor fraudulent employees that may leave the job site they are supposed to be. GPS tracking also provides safety benefits and helps hold team members more accountable.
What are the different ways to track time?
You can track time through the Timeero mobile app, web app, kiosk app and also via SMS text messages.
What currency is the pricing?
All prices are in US dollars.
What if an app I use does not integrate with Timeero?
Reach out to us if you have any specific integration needs.
What is an active user?
An active user is any user that has their account set to active. If you have seasonal team members or employees, you can activate and deactivate them. Billing is prorated based on dates and time of activation and deactivation.
What kind of tablets does Timeero facial recognition support?
It works on an iPad Pro or iPad Air with a front facing camera. If you want to utilize GPS on the kiosk app, you will need to use an iPad with GPS tracking.
When does Timeero start tracking GPS location?
GPS tracking starts when the user clocks in. Timeero does not capture and save any locations after an employee clocks out. If you have automatic geofence clock in/out or reminders turned on, then Timeero will check BUT NOT SAVE your locations. Geofencing uses satellite and cell-tower to determine if you are within a job site or not. If you do not want capability, you can simply turn off the automatic clock in and out setting inside your Timeero app. Contact our team if you are unsure of how to go about that.