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O.H.S.O. Brewery and Distillery located in Arcadia, AZ has been serving up a lively atmosphere, an eclectic menu, and distinct beer to guests since 2011. Known for their notable community involvement and rank as one of the most dog-friendly restaurants in the United States, O.H.S.O. Brewery and Distillery is a popular hangout spot for locals and tourists.

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A Problem to Be Solved

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As O.H.S.O. Brewery expanded, managing maintenance operations across its multiple sites became increasingly complex. Mike Scott, Facilities Director, noted, “Finding our mobile maintenance techs can sometimes be difficult.” With technicians often dispersed across locations and responding to service calls, ensuring timely maintenance became a challenge.

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In an industry where downtime due to equipment malfunctions can severely impact operations, the ability to quickly and efficiently manage maintenance tasks is essential. “Being able to streamline fixes and keep our operation and production up and going was super important to us…”, said Mike.

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When searching for a solution, Mike faced several concerns. He needed a tool that was not only efficient but also easy to implement. There were also hesitations from employees regarding privacy and safety when introducing a mobile app to track their locations. O.H.S.O. required a solution that could address these concerns while streamlining their maintenance operations.

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Initial Hesitations Resolved

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Timeero prioritizes employee privacy and only tracks time and location while workers are clocked in. In the event a worker fails to clock out, Timeero sends push notifications to employees reminding them to end their shifts. 

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“After talking to our employees, training them in the correct ways, and giving them a full understanding and transparency of how the application works, we have had no issues taking it on.” reports Mike.

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Increase Dispatch Speed With Real-Time Tracking

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Timeero’s real-time location tracking capabilities solved O.H.S.O.’s difficulties with finding their maintenance techs throughout the workday.

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The app’s Who’s Working dashboard displays the exact location of technicians that are on the clock. With real-time location data in hand, O.H.S.O. can dispatch the closest maintenance techs to breweries experiencing equipment failure at record speed.

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Reduce Downtime and Streamline Maintenance Operations

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As a company with multiple locations, O.H.S.O. needed an organized system for managing maintenance requests. “When something breaks and needs to be fixed, it can affect a lot of our operation,” says Mike. Timeero provides companies with the tools they need to streamline maintenance operations and reduce equipment downtime. 

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Managers can assign specific maintenance jobs to individual technicians, making project completion an effortless process. Timeero’s scheduling features can be used to dispatch a specific number of techs to a repair call, eliminating the risk of oversupplying staff to a particular worksite.  

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Optimize Workflow With Data-Driven Insights

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Timeero isn’t just a GPS time and location tracking app. Its features make it an excellent workforce management tool to optimize workflow. “We've been able to accrue data that was nonexistent to us as a company prior to taking on Timeero,” explained Mike.  

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Timeero’s geofencing technology increases the accuracy of employee time reports, and it just so happens to be one of Mike’s favorite features, 

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“... if employees forget to clock out once they leave the site, Timeero’s geofencing feature auto-clocks them out, which makes us feel better about labor costs.”

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Managers and admins can generate custom reports to gain greater insights into labor costs and employee productivity. Filters can be applied to employee timesheets and managers can run reports on specific variables to determine the efficiency of current job operations and identify areas of improvement.

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Onboard Employees Quickly With Personalized Support

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Timeero caught Mike’s eye for “the simplicity that it provided”, but Timeero’s unmatched customer support was icing on the cake. “The customer service that Timeero provided for us definitely opened up the door and really discontinued any further search that we had,” says Mike.

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Timeero’s intuitive, user-friendly design makes transitioning between software systems a painless process. In the case of O.H.S.O.’s maintenance department, the onboarding process   “took us really about a day to get everybody set up,” reports Mike. But it’s not uncommon for companies to experience setbacks when using new software.

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In the event your workforce needs additional guidance, Timeero’s customer service agents provide personalized support, and online resources are available for those who prefer the self-help method.

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A New Partnership Forged

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Since integrating Timeero, O.H.S.O. Brewery and Distillery has seen significant improvements in operational efficiency. Real time tracking has streamlined processes and enhanced team communication.

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As Mike Scott puts it, "With Timeero, it’s not just about adding another platform. We’ve embraced a true partnership—one that’s driving us toward a stronger, more efficient future."

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