Electronic visit verification (EVV) systems help verify the accuracy of patient care visits for appropriate medical billing.
However, EVV systems also improve caregiving efficiency and productivity. But you may be met with employee resistance when introducing a new digital EVV system to your teams.
In this article, we will cover common employee concerns regarding implementing EVV systems and explore strategies to overcome resistance and promote adoption.
Electronic visit verification (EVV) systems help verify the accuracy of patient care visits for appropriate medical billing.
However, EVV systems also improve caregiving efficiency and productivity. But you may be met with employee resistance when introducing a new digital EVV system to your teams.
In this article, we will cover common employee concerns regarding implementing EVV systems and explore strategies to overcome resistance and promote adoption.
The following are some concerns when it comes to implementing an EVV system:
EVV systems verify patient visits with the help of GPS tracking and timestamped work logs. Many caregivers feel that these tracking practices are an invasion of personal privacy.
Despite your reasoning for adopting an EVV system, employees may still be hesitant to use an app that requires access to their location throughout the day.
You may find that for many caregivers, adopting a new technology solution isn’t always a smooth transition.
This is especially true for long-time caregivers with little knowledge of how to utilize smartphones, mobile applications, or digital systems.
When less tech-savvy caregivers experience difficulties navigating your company’s EVV system, they become frustrated and are more likely to resist using the software.
Introducing an EVV system to your health-care team has the potential to disrupt established workflows.
Many EVV systems require caregivers to record information several times during a shift to document patient activities.
Pre-made checklists and rigid documentation requirements may not pair well with caregivers’ daily routines and practices.
The standardized workflow that many EVV platforms expect caregivers to adhere to may not be in line with the needs of actual patients, which can contribute to employee resistance.
It's not uncommon for caregivers to encounter random schedule changes, work several shifts, or see multiple patients each day.
Many EVV systems are unable to take into account the individualized and adaptable nature of caregiving, discouraging employee adoption.
Change fatigue is a sense of exhaustion and frustration from frequent policy or system changes.
Many caregivers have already had to adapt to multiple regulatory changes in healthcare. Introducing an EVV system without sufficient training or support, can feel like a burden rather than a helpful tool.
If the implementation of EVV is rushed or lacks proper onboarding, caregivers may struggle to adapt, leading to resistance and disengagement.
You can adopt these strategies to improve the process of caregivers adopting EVV:
Clarify company goals and communicate them clearly to employees before implementing a new EVV system to increase acceptance.
Many caregivers oppose EVV because they fail to see its advantages. Highlight your chosen EVV system’s key benefits to decrease resistance.
To successfully implement your EVV system, provide your caregivers with hands-on training. Tailor your training to the needs of your healthcare teams.
Business owners can include the following in their training programs:
Introducing EVV in phases can help caregivers adjust to the system gradually rather than overwhelming them with sudden changes.
A phased approach may include:
Caregivers should have a voice in the EVV implementation process. Agencies should create an open feedback process to address concerns and make improvements. This can be done through surveys, open forums, or quick response meetings.
Agencies should choose a platform or system that is user-friendly for faster implementation.
Look for an EVV system that includes:
Agencies should offer dedicated support channels, such as a help desk for immediate assistance, and have IT personnel readily available to handle and troubleshoot issues promptly.
Recognizing the caregivers who consistently use your company’s EVV system should be acknowledged and rewarded through small incentives, or public recognition in team meetings.
Many caregivers worry about being constantly monitored. Explaining what data is collected and how it is used assures caregivers that your EVV system is used to maintain compliance, not surveillance.
Selecting the right EVV system is one of the most important decisions you will make for your healthcare company.
Timeero's EVV system is a straightforward and easy-to-use solution that won't hinder caregivers' workflows.
Timeero offers users:
Timeero captures the data you need for EVV compliance without the hassle.
Learn more about how the best EVV software solutions help you meet EVV requirements and stay compliant.
Emily Maina is a tech-savvy writer with a passion for creating content. With years of experience in the industry, she is well-versed in the latest trends and developments in the tech industry. When she’s not working, Emily enjoys exploring the great outdoors or watching her favorite shows.
%202.svg)
